Refund & Returns Policy — Yma O Hyd Memorial Jewellery

Personalised & Engraved Items

Because each piece is made or engraved specifically for you, personalised and bespoke items are final sale and cannot be returned or exchanged, except in the case of a fault or manufacturing defect (see below).

Please double-check all names, dates, and inscription text carefully at checkout, as we are unable to accept returns for personification errors submitted by the customer.

 

Non-Personalised & Standard Items

If you order a standard, non-personalised piece, you may return it within 14 days of delivery for a full refund, provided it is unused, unworn, and in its original packaging. Return shipping is free of charge.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described — personalised or not — please contact us within 30 days of delivery at Emily@ymaohyd.co.uk with photos of the issue. We'll offer a repair, replacement, or full refund, including return postage costs.

How to Start a Return

Email Emily@ymaohyd.co.uk with your order number and reason for return. We'll confirm eligibility and next steps within 2 business days.

 

Refund Timing

Refunds are processed within 14 days of us receiving the returned item, back to your original payment method.

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This policy does not affect your statutory rights under UK consumer law.